The real-time management and monitoring module allows the system administrators to interfere in the service flow at the time it is occurring. Through Neo.CDS control panel, the administrators can analyze and manage the passwords, queues and attendants in real time, with total responsively.
Queues can be managed by administrators in real time, that may make interferences and changes in the service flow, such as insert, delete, and change the order of passwords or forward a password to a new queue, all through an intuitive and simple to use control panel.
Make changes in the service flow in real time. Insert, delete and change passwords quickly and efficiently.To manage your queues effectively, you need to know what happens to the passwords, queues and attendants in real time. The queue monitoring in real time is essential so that you may get the expected results in the service flow, knowing such information as:
People Waiting
People in Service
Logged Attendants
Average Waiting Time
Average Service Time