Manage and monitor
real-time service

The real-time management and monitoring module allows the system administrators to interfere in the service flow at the time it is occurring. Through Neo.CDS control panel, the administrators can analyze and manage the passwords, queues and attendants in real time, with total responsively.

How It Works: Service Managers The service managers having access to the monitoring and management module, may be able to see what is happening in real-time in the service and still make changes in the service flow, such as insert, delete, change the order of passwords or forward a password to a new queue.

Queue Management in Real Time

Queues can be managed by administrators in real time, that may make interferences and changes in the service flow, such as insert, delete, and change the order of passwords or forward a password to a new queue, all through an intuitive and simple to use control panel.

Make changes in the service flow in real time. Insert, delete and change passwords quickly and efficiently.

Queue Monitoring in Real Time

To manage your queues effectively, you need to know what happens to the passwords, queues and attendants in real time. The queue monitoring in real time is essential so that you may get the expected results in the service flow, knowing such information as:

People Waiting

People in Service

Logged Attendants

Average Waiting Time

Average Service Time

Customers who use this solutionSee the cases